Information Hub
Information Hub
Find out more about our services, how they work, your rights as an individual or referrer, and much more.
Guides
By default, this panel is concealed and appears when the user clicks on the section title. Input relevant information about its title using paragraphs or bullet points. Accordions can enhance the user experience when utilized effectively. They allow users to choose what they want to read and disregard the rest. Accordions are often utilized for frequently asked questions (FAQs).
By default, this panel is concealed and appears when the user clicks on the section title. Input relevant information about its title using paragraphs or bullet points. Accordions can enhance the user experience when utilized effectively. They allow users to choose what they want to read and disregard the rest. Accordions are often utilized for frequently asked questions (FAQs).
NHS Right to Choose
Neurorehab Hub works within a clear risk assessment framework and risk identification criteria. Please refer to the guidance below to assist all decisions of whether it is appropriate to make a referral to us.
Intentional or Unintentional Self Harm
If known intent, attempts or acts taken within the past 12 weeks, we are not able to accept a referral. Please instead refer to appropriate local mental health services.
Risk From Others
If known or suspected risks of harm to the patient from others are present, we are unable to accept a referral. Please instead refer to appropriate local social support or safeguarding services.
Risk To Others
If known or suspected risks of physical harm to others are present, we are unable to accept a referral. Please instead refer to appropriate local social support or safeguarding services.
Survival
If known recent or ongoing significant adverse life events or longstanding difficulties in managing basic activities of daily living, we may not be a suitable service to accept a referral. Please ensure you detail what these presenting factors are so we can make an informed decision about the appropriateness of a referral.
Psychological
If known, complex presentation, severe and enduring mental illness, unmanaged symptoms or persistent disengagement from services is evident, we are unable to accept a referral. Please instead refer to appropriate local mental health services. Please detail disabling or distressing problems with thinking, feeling or behaviour so we can make an informed decision about the appropriateness of a referral.
Social
If known inability to engage with an online service, e.g: due to lack of access to appropriate digital devices or lack of reliable internet access, we are unable to accept a referral. Please instead refer to a more suitable local or non-digital service provider. Please ensure you detail severity of problems with social activities or in relationships with other people so we can make an informed decision about the appropriateness of a referral.
Substance/Alcohol Misuse
If known harmful use of one or more substances (drug or alcohol), enduring addiction with likely or possible treatment resistance we are unable to accept a referral. Please instead refer to appropriate local mental health &/or substance use or addictions services.
If you decide to make a referral, please provide appropriate details regarding presenting risks to self or others, interpersonal communication and relationship difficulties, levels of self-neglect, unsafe behaviours or difficulty maintaining a safe environment and severity of problems with thinking, feeling or behaviour. This will allow us to make an informed decision about the appropriateness of a referral.
Patient Portal
Our patient portal allows you to access your pre-consultation forms, appointments, payments, meeting links, records and more all in once place. You will receive a log-in once your case has been accepted.
Click here to access your patient portal.
GDPR/Privacy Policy
Who are we?
Neurorehab Hub
What kind of personal data do we collect?
– Basic contact information (name, date of birth, telephone numbers and address).
– Current and past medical history, medication, GP details, treatment records.
– Cookies for Google Analytics.
You have the right to withdraw your consent to us using your information at any time.
To do so, please contact us at:
How do we use your data?
– We use your contact information to get in touch with you to organise appointments and treatment
recommendations as well as sorting payments.
– We may liaise with other professionals involved in your care, such as your GP, hospital consultant, solicitor, your case manager or other members of the multidisciplinary team.
– We will ask for your consent before we proceed with the above.
How do we store your data?
– Neurorehab Hub stores and processes information in accordance with the General Data Protection Regulation (GDPR).
– Your information is securely stored electronically on our private practice manager software and on Microsoft protected with multifactorial passwords and key fobs.
What are your rights?
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
Data protection concerns
If you have any concerns regarding the protection of your data, please contact us. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. You can contact us at * to make a request.